Our Filler Philosophy

1. We'll Refuse to Overfill You

​

Unlike commission-based practices where providers earn bonuses for syringe volume, our salaried medical providers can (and will) say "no" when you request more filler than is clinically appropriate.

​

We've turned down patients requesting:

• Excessive lip volume that would look unnatural

• Filler in areas where muscle stimulation or structural treatments would work better

• Treatment frequency that indicates body dysmorphia or filler dependency

 

This is medicine, not customer service. Your long-term outcome matters more than today's sale.

 

2. We Document Everything

Before every filler treatment, you'll complete a comprehensive treatment plan that documents:

• Your stated goals in your own words

• Our provider's clinical recommendation (including areas we recommend AGAINST treating)

• Your final decision (whether you followed our recommendation, requested more conservative, or requested more aggressive)

• Your acknowledgment of settling timelines and responsibility for requested outcomes

 

Why this matters: It protects both of us. You know exactly what you're consenting to. We have documentation of what you requested. If issues arise, there's no ambiguity about who decided what.

 

3. Mandatory 2-Week Assessment

Filler takes 14 days to fully settle due to swelling, enzymatic breakdown, and tissue integration. Judging results before 2 weeks leads to unnecessary panic and premature dissolution.

​

Our policy:

• Every filler patient receives a mandatory 2-week follow-up appointment

• We evaluate results against pre-treatment photos and your signed treatment plan

• If WE made an error → we fix it at no charge (dissolution or additional filler, your choice)

• If results match your requested treatment plan → you're responsible for any changes

 

If you don't attend your 2-week assessment, you forfeit free correction eligibility. We can't fix issues we don't know about within the appropriate clinical timeline.

 

4. Clear Dissolution Responsibility

 

We provide FREE dissolution if: ✓ Provider technique error caused objectively visible issue (confirmed in photos and by multiple providers) ✓ Medical complication occurred (vascular compromise, infection, true nodule) ✓ You followed our recommended treatment plan exactly ✓ Issue identified at 2-week assessment and confirmed by provider as clinically significant

 

You pay standard dissolution fees if: ✗ You requested more filler than we recommended (documented in your treatment plan) ✗ You requested filler in areas we advised against (documented in your treatment plan) ✗ You're dissatisfied with results you specifically requested and consented to ✗ You skipped your 2-week assessment and present >30 days later ✗ You want dissolution before 2-week settling period (except medical emergency) ✗ You perceive asymmetry or imperfection that is not objectively visible in photos or to providers (imperceptible to others)

 

Why this matters: We stand behind our clinical work when objective errors occur. However, some patients perceive asymmetries or imperfections that are not visible to providers, not visible in photographs, and fall within normal human facial variation.

 

Faces are naturally asymmetric—perfectly symmetric faces don't exist. When patients focus on millimeter-level differences that no one else can see, this represents subjective concern rather than medical error. We will not provide free product for medically unnecessary corrections of imperceptible variations.

 

We approach these situations with empathy and without judgment. If you perceive an issue after reviewing side-by-side photos with your provider, we'll correct it, but standard fees apply for subjective, non-objective concerns.

 

Dissolution pricing: $600 per vial (free if provider-caused per above criteria)