Privacy Policy – PM Aesthetics
Effective date: September 7, 2025
PM Aesthetics (“we,” “our,” “us”) is a locally owned and operated medical aesthetics practice serving Bedford, NH and Lynnfield, MA. We are not affiliated with any private equity or venture capital firm, and we do not send your data to a corporate holding company. Your privacy is central to our patient-first model.
What this policy covers
This policy explains what information we collect, how we use and share it, and the choices you have when you interact with PM Aesthetics online (website, forms, patient portal) and in-clinic.
The information we collect
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Contact & identifiers: name, email, phone, address, date of birth.
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Clinical information: health history, medications, photos, treatment notes, consents.
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Payment information: last 4 digits/expiration (processed by a PCI-compliant processor).
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Communications: texts, emails, voicemails, and messages you send us.
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Website data: basic logs and analytics (pages viewed, device/browser, IP). We do not sell or rent this data.
How we use your information
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To schedule visits, provide care, and document treatment.
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To process payments and manage your account.
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To coordinate care (e.g., with a pharmacy, your PCP/specialist) when you ask us to or when clinically appropriate.
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To send service-related messages (appointments, instructions, follow-ups). You can opt out of non-essential marketing messages at any time.
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To maintain safety, quality, training, and compliance.
How we share information
We do not sell your personal information. We do not share it for advertising or promotional purposes. We only share it when necessary to facilitate healthcare services or when required by law, including:
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Pharmacies to fulfill an order you authorize.
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Your PCP or specialist to coordinate care, with your permission or as clinically appropriate.
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Emergency services if there is a medical emergency or safety risk.
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Collections agencies only if an account becomes seriously delinquent.
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Trusted service providers (e.g., electronic health record, scheduling, payment processor, secure messaging) who process data on our behalf under contract; they may not sell or use your data for their own purposes.
Outside of the specific cases above, we will not share your information without your explicit permission.
Our commitment
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We never sell your personal information.
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We do not withhold pricing to pressure decisions; our pricing is public and transparent.
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Because we are locally owned, we have no incentive to monetize or pass your data to any other company.
Data security & retention
We use administrative, technical, and physical safeguards (encrypted systems where appropriate, access controls, staff training). We retain records only as long as needed to provide care, for practice management, or as required by law and professional standards.
Your choices & rights
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Access/Update: Ask for a copy of your record or to update your information.
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Preferences: Opt out of non-essential texts/emails at any time.
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Permissions: You can withdraw a prior authorization (e.g., to share with another provider) except where sharing has already occurred or where law requires retention.
Children’s privacy
Our services are intended for adults. For any care involving a minor, we obtain the required parental/guardian consent.
Cookies & analytics (website)
We may use basic, privacy-respectful analytics to understand site usage and improve the experience. We do not sell or rent website data and do not allow third parties to use it for their own advertising.
Clinic Pricing & Promotion Policy
At PM Aesthetics, we are committed to delivering a seamless, elevated experience rooted in medical integrity, exclusivity, and clinical excellence. Our pricing policies reflect the advanced training, credentials, and experience of our providers, as well as our investment in the latest medical technology and protocols. We have established the following policies to ensure clarity and fairness in how we manage pricing, promotions, and membership benefits.
No Influencer Marketing. No Exceptions.
We do not provide free or discounted services to influencers under any circumstances.
We do not engage in barter, content trade, or “collaborations” in exchange for posts, tags, exposure, or “shoutouts.”
We firmly believe influencer marketing has no place in legitimate medical aesthetics, and we want no part in it.
If your pitch includes exposure or content in exchange for discounted care, we respectfully invite you to look elsewhere. Our clients come to us for trusted expertise, not algorithms.
Brand Collaborations Do Not Equal Discounts
Yes, we support local businesses, but not by discounting our services or altering our pricing model. While we occasionally support local businesses through community engagement, we do not discount, barter, or cheapen our services in exchange for partnerships.
There is no preferred booking, no insider pricing, and no promotional rate for collaborative branding.
No, your coffee shop, hair salon, or gym cannot “team up” with us for a joint promotion unless you’re paying for your services like everyone else.
We do not discount for brand collaborations. Our reputation is not for sale, and our pricing is not up for negotiation.
No Occupational Discounts - For Any Reason
We are often asked if we offer discounts for nurses, teachers, military personnel, first responders, students, etc.
We do not.
We respect every profession, but your career is not a coupon.
Offering discounts based on occupation undermines the value of our services and introduces arbitrary pricing. Our policy is equal treatment, equal pricing, always.
No Negotiations. No Special Rates.
We do not offer new patient discounts, “friends and family” pricing.
We do not negotiate service costs under any circumstances.
We will not price match any other clinic. If you are looking for the cheapest option, we are not it, and we are comfortable with that.
Our pricing is an extension of our training, clinical outcomes, and the premium care we deliver. Every patient receives the same high-quality service, at the same published price, regardless of background, follower count, or social circle. If your main concern is price, we encourage you to seek a clinic aligned with that priority. Our clients come for outcomes, not markdowns.
No Compensation for Advocacy:
We do not offer rewards or compensation of any kind for referrals, online reviews, or social media mentions. While we deeply value your support, our growth is driven by trust and outcomes, not incentives.
Promotional Pricing Structure:
We occasionally offer limited 15% off in-app promotions on select services. These are rare and only apply to a specific category of treatments.
Non-member promotions exceeding 15% are offered only twice per year: during Mother’s Day and Black Friday.
Preferred pricing of up to 50% off is reserved for active members only, as part of their contracted benefits.
All promotional pricing is final. No retroactive price adjustments, no stacking, and no exceptions.
Free Service Disclaimers (App-Based Check-In & Birthday Perks):
Free birthday and check-in services offered through the app may be claimed only by active clients who have had an appointment within the past 12 months.
Clients who have not visited us in over a year are not eligible for complimentary services, regardless of app-generated offers.
Users attempting to exploit the rewards app system will have their app accounts permanently disabled.
We reserve the right to revoke app privileges for any abuse or manipulation of our promotional systems.
We Do Not Accept Alternative Forms of Payment:
PM Aesthetics does not accept health insurance or bill third-party payers directly.
Our services are elective and not eligible for Health Savings Account (HSA) usage.
Full payment is required in advance of treatment. We do not barter, accept gifts, or participate in service trades, business collaborations, or influencer partnerships of any kind.
In summary: We don’t discount excellence. We thank you for understanding that these policies allow us to focus on what matters most: clinical results, client safety, and exceptional care. If you have any questions, please reach out to our front desk staff.
Appointment Booking & Gratuity Policy
At PM Aesthetics, we prioritize a smooth, respectful, and transparent experience for all clients. Please review our booking and gratuity policies below to ensure a seamless visit.
Booking & Deposit Requirements
To secure an appointment, a deposit is required. The amount may vary depending on the type of service booked:
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Medical Appointments: Minimum $50 deposit
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Toxin Appointments (Botox/Xeomin): $250 deposit required (minimum spend of $250)
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Medical Weight Loss Consultations: $200 non-refundable deposit
Important Notes:
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All deposits are applied toward your service or product purchase at time of checkout.
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If you attend a consultation but do not purchase any services or products, the deposit will be held as payment for the consultation. It may be applied toward future purchases if you return.
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Missed appointments, late cancellations (without sufficient notice), or no-shows result in the forfeiture of your deposit as a fee.
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Only active members are exempt from paying deposits.
Gratuity Policy
We operate with a non-commission compensation model, every team member is paid a strong, fair wage. Therefore:
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Tipping is never required.
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Medical professionals (e.g., providers overseeing injectables, weight loss, or wellness treatments) cannot accept gratuity in accordance with our ethics and commitment to professionalism in medicine.
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Clients may voluntarily tip aestheticians (e.g., for facials, skincare services), but tips must be given directly via Venmo or cash. PM Aesthetics does not collect gratuity on behalf of staff.
We thank you for understanding and supporting our commitment to integrity, fairness, and clinical excellence.
— PM Aesthetics Management
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